Website Privacy Policy
About this policy
Eagle Apothecary (“Eagle Apothecary,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information through eagleapothecary.com (the “Site”).
Our Notice of HIPAA Privacy Practices explains how we handle protected health information (PHI) and describes your rights under HIPAA. For prescription details or other sensitive health information, please use the designated patient portal, if available, or call the pharmacy. Use general website forms for general inquiries.
If we update this policy, we will post the revised version on this page and update the date above.
Information we collect
Information you provide. We may collect your name, email address, phone number, and any other information you choose to provide when you submit a general inquiry, send feedback, or sign up for communications. If you opt in to text messages, we may also collect your mobile number and a record of your consent.
Information collected automatically. When you visit the Site, we and our website service providers may collect technical and usage information, such as your IP address, browser and device type, referring page, and pages visited. Cookies and similar technologies may support Site functionality and help us understand how visitors use the Site.
How we use your information
We may use personal information to operate and improve the Site, respond to inquiries, provide customer support, and send communications you request or agree to receive. We may also use it to protect the Site, investigate security issues or fraud, and comply with legal obligations.
Text message communications
You can sign up for texts from Eagle Apothecary by selecting the applicable SMS consent checkbox on our online form or opting in at the pharmacy. The checkbox is optional. Marketing and promotional texts require a separate opt-in, and consent to promotional texts is voluntary and is not a condition of purchasing goods or services.
Depending on what you agreed to receive, texts may include prescription and refill updates, pickup reminders, appointment confirmations, delivery and tracking updates, billing or checkout messages, and other pharmacy service updates. If you separately opt in to promotional texts, we may send offers or promotional updates.
Frequency and charges. Message frequency varies. Message and data rates may apply.
Opt out. Reply STOP to any Eagle Apothecary text or contact us at 215-735-6337 or info@eagleapothecary.com. You may receive one message confirming your opt-out.
Get help. Reply HELP, call 215-735-6337, or email info@eagleapothecary.com.
Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.
We do not sell or share mobile numbers collected for SMS, mobile opt-in information, or text messaging consent with third parties or affiliates for marketing or promotional purposes. Providers that help us operate the messaging program may process this information on our behalf to deliver messages and manage consent. See our Website Terms and Conditions for additional SMS terms.
How we share your information
Service providers. We may share information with vendors that help us host and maintain the Site, understand website usage, respond to inquiries, or send communications on our behalf.
Legal obligations and protection. We may disclose information when required by law or legal process, or when permitted by law to protect the Site, Eagle Apothecary, our patients, or the public.
Business transfers. In connection with a merger, acquisition, or sale of assets, we may transfer Site information as permitted by law. The SMS restrictions above apply, and a business transfer does not authorize another party to use your SMS consent for its own messaging.
At your direction. We may share information when you ask us to or give us permission.
Data retention and security
We retain personal information as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable safeguards designed to protect personal information. Online transmission and storage carry some risk.
Your privacy choices
You can unsubscribe from marketing emails using the link in the message, opt out of text messages by replying STOP, and manage cookies through your browser settings. Depending on where you live and which laws apply, you may have additional rights regarding your personal information. To ask about those rights or submit a request, contact us using the information below.
Third-party websites
The Site may link to third-party websites or services. Those services have their own privacy practices. Review their policies before submitting personal information.
Children’s privacy
The Site is intended for adults. We do not knowingly collect personal information directly from children under 13 through the Site. If you believe a child under 13 has submitted personal information, please contact us so we can review it and take appropriate action.
Contact us
Eagle Apothecary
273 S 15th St
Philadelphia, PA 19102
Phone 215-735-6337
Fax 215-790-0355
Email info@eagleapothecary.com